Bassani Numismatics (Pty) Ltd. This policy explains when online store purchases can be returned, how refunds are processed, and how auction purchases are treated. It is drafted with reference to the Consumer Protection Act and the Electronic Communications and Transactions Act.

1. Scope of this policy

1.1. This Refund & Returns Policy applies to purchases made from the Bassani Numismatics online store at www.bassanis.co.za.

1.2. Purchases made at auction are governed by our Terms & Conditions of Bidding, read with this policy where applicable. Nothing in this policy excludes, limits or waives any right that a consumer has under the Consumer Protection Act 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) that cannot lawfully be excluded, limited or waived.

2. Cooling-off period for online purchases

2.1. In terms of section 44 of ECTA, you may cancel an online store purchase within 7 days of receiving the goods, without reason and without penalty. You are responsible for the direct cost of returning the goods, and the goods must be returned unused, in their original packaging, with any capsules, seals or certification holders intact.

2.2. Exclusion for precious-metal products: the ECTA cooling-off right does not apply to goods whose price is dependent on fluctuations in financial markets that we cannot control. Bullion and other spot-price-linked precious-metal products (for example Krugerrands and other gold, silver, platinum or palladium products priced with reference to the live metal price) are therefore excluded from the 7-day cooling-off right.

2.3. Where the cooling-off right applies and the goods are returned in the required condition, we will refund the purchase price within 30 days of the date of cancellation, to the payment method used for the purchase.

3. Defective, damaged or incorrectly supplied goods

3.1. In terms of section 56 of the CPA, goods may be returned within 6 months of delivery if they are defective, unsafe or not fit for their intended purpose, and you may choose whether the goods are repaired, replaced or refunded in full.

3.2. If we supply the wrong item, or an item that materially differs from its description or photographs, notify us and we will arrange collection and a replacement or full refund at no cost to you.

4. Graded and encapsulated coins

4.1. Coins graded and encapsulated by a third-party grading service are sold on the basis of the holder and certification number as photographed and described.

4.2. A graded coin cannot be accepted for return if the holder has been opened, cracked or tampered with after delivery, or if the certification number does not match the item supplied. This does not affect your rights in respect of goods that were defective or incorrectly described when supplied.

5. Items damaged in transit

5.1. Please inspect your parcel on arrival and report any damage, shortage or incorrect delivery to us as soon as possible, preferably within 7 days of delivery.

5.2. Keep the parcel, all packaging and labels, and photograph the damage. This assists the courier and insurance investigation and speeds up your replacement or refund. This request does not remove any right available to you under applicable law.

6. How to request a return or refund

6.1. Contact us at sales@bassanis.co.za or WhatsApp +27 (65) 501-3199 with your order or invoice number, the reason for the return, and photographs where relevant.

6.2. We will confirm whether the return qualifies under this policy and provide return instructions. Returned items must be sent using a trackable, insured method; for valuable items we will advise the appropriate secure courier arrangement.

6.3. Return shipping is at your cost for cooling-off returns, and at our cost where the item is defective, damaged in transit, or was incorrectly supplied.

7. Refund processing

7.1. Approved refunds are paid to the payment method used for the original purchase. Please allow up to 10 business days from the date we receive and inspect the returned item for the refund to be processed, subject to the 30-day period in clause 2.3 where the cooling-off right applies.

7.2. Where a refund is paid to a bank account, the account holder must match the purchaser on the invoice.

8. Auction purchases

8.1. A sale by auction is complete on the closing of the lot, as set out in our Terms & Conditions of Bidding, and auction purchases are not subject to the ECTA cooling-off right.

8.2. Auction purchasers retain all rights under applicable law in respect of lots that are defective, materially misdescribed, or not delivered, as set out in the Terms & Conditions of Bidding.

9. Contact

9.1. Queries about this policy may be directed to sales@bassanis.co.za or WhatsApp +27 (65) 501-3199, or to the contact details published on www.bassanis.co.za.